delete_foreverAccount Deletion

Request Account Deletion

We respect your right to data privacy. Use this form to request deletion of your Mod91 account and associated data.

policy

Data Retention Policy

Understanding how your data is handled after deletion request

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120-Day Retention Period

Upon verification of your deletion request, your account will be scheduled for deactivation. All personal data will be permanently deleted after 120 days from the approval date.

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RBI/NPCI Compliance

Transaction records, KYC documents, and financial data may be retained for up to 10 years as mandated by Reserve Bank of India (RBI) and NPCI regulations.

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Legal Requirements

Certain data may be retained beyond 120 days if required for tax compliance, dispute resolution, fraud prevention, or ongoing legal proceedings.

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Anonymization

Where possible, data will be anonymized rather than deleted to maintain aggregate analytics while protecting your identity.

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What Happens to Your Data

Data deleted after 120 days vs data retained for compliance

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Data Deleted (After 120 Days)

person

Personal Information

Name and contact details
Profile photos
Login credentials

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Business Data

Store/business information
Product catalogs
Customer lists (non-transactional)

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Preferences & Settings

App preferences
Notification settings
Saved payment methods

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Data Retained (Per RBI Guidelines)

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Transaction History

Payment records retained for 10 years per RBI mandate

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KYC Documents

Identity verification documents as per regulatory requirements

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Anonymized Analytics

Aggregated usage data with no personal identifiers

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Deletion Request Form

Fill out the form below to request account deletion

account_circle Account Type *

Business / Merchant AccountIndividual User Account

person Full Name *

badge Merchant ID (if applicable)

email Registered Email *

phone Registered Phone *

help Reason for Deletion *

comment Additional Information (Optional)

I understand and acknowledge that:

My request will be reviewed and I will be contacted for identity verification
Upon verification, my account will be scheduled for deactivation (not instant)
Personal data will be permanently deleted after 120 days from approval
Transaction records and KYC documents will be retained as per RBI/NPCI regulations
This action is irreversible after the retention period

info Clicking submit will open your email client with a pre-filled request. Send the email to complete your request.

mail

Prefer to email directly? You can also send your account deletion request manually to mod91.admin@mosambee.com

Please include your registered email, phone number, and account type in your email.

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Important: You may be contacted via your registered email or phone for identity verification before your deletion request is processed. Please ensure the contact information provided is accurate.